Citizen’s Charter
Sr No | Name of the Services | List of Documents Required | Timelines for Providing Service(in days) | Officer Responsible | Supervisor Officer Responsible(In Case of Escalation) |
---|---|---|---|---|---|
A | Clinical Services | ||||
1 | Out Patient Services | Registration of Patient | Same Day | RMO | MS |
2 | In Patient Services | Admission Paper | Same Day | RMO | MS |
3 | Emergency Services | Registration of Patient | Emergency & Elective | HOD of Concerned Department | MS |
4 | Operation Services | Referral by Concerned Dept. | Same Day | RMO | MS |
5 | Diagnostic Services | Advice of Concerned Doctor on Case Paper | Same Day | RMO | MS |
6 | Laboratory Services | Advice of Concerned Doctor on Case Paper | Same Day | RMO | MS |
7 | DOTS Services | Advice of Concerned Doctor on Case Paper | Same Day | Doctor on Call | MS |
8 | ICTC Services | Advice of Concerned Doctor on Case Paper | Emergency & Elective | Doctor on Call | MS |
9 | Radio-Diagnosis Services | Advice of Concerned Doctor on Case Paper | Same Day | Doctor on Call | HOD |
10 | Blood Bank Services | Advice of Concerned Doctor on Case Paper | Same Day | BTO | In charge (Blood Bank) |
11 | Mortuary Services | Inquest Panchnama | Same Day | Doctor on Call | MS |
12 | Casualty Services | Registration of Patient | Same Day | CMO | RMO |
B | Supporting Services | ||||
1 | Central Pharmacy | Advice of Concerned Doctor on Case Paper | Same Day | In Charge (Pharmacy) | MS |
2 | Hospital Kitchen | Admission Paper | Same Day | In Charge (Kitchen) | MS |
3 | Information For Patients | ------ | Same Day | RMO | MS |
4 | Enquiries And Information | ------ | Same Day | RMO | MS |
5 | Complaints And Grievances Reddresal | Registered Complaint | Same Day | GrievanceRedressal Officer | Dean |
C | Issue Of Certificate | ||||
1 | Medical Certificate | Application & Opinion of Concerned Doctor on Case Paper | Same Day | RMO | MS |
2 | Disability Certificate | Registration & AadharCard | Within a Week | Committee | MS |
3 | Medico-Legal Certificate | Police Letter, Case Papers | Within 48 Hours | CMO | RMO |
4 | Birth & Death Registration Certificate | Case Papers of Hospital | Same Day | In Charge | MS |
D | Academic Certificates | ||||
1 | Bona fide Certificate | Student's application | Within a Week | Administrative officer | Dean |
2 | College LeavingCertificate | Internship Completion Certificate , Last leaving Certificate | Within a Week | Administrative officer | Dean |
3 | Attempt Certificate | All Concerned Mark lists | Within a Week | Administrative officer | Dean |
4 | Character Certificate | Student's application | Within a Week | Administrative officer | Dean |
5 | Hostel Living Certificate | Student's application and fee receipt | Within a Week | Administrative officer | Dean |
6 | Experience Certificate for Employee | Employee's Application | Within a Week | Administrative officer | Dean |
7 | No Objection Certificate for Employee | Employee's Application | Within a Week | Administrative officer | Dean |
8 | Relieving Certificate | Employee's Application | Same Day | Administrative officer | Dean |
9 | Medical Reimbursement | Application in Prescribed format | Within a Week | RMO | Dean/DIRECTOR |
COMPLAINT HANDLING MECHANISM ( CHM )
Sr.No | Particulars | Description |
---|---|---|
1 | Where to lodge a complaint | Inward Section |
2 | Acknowledgement of complaints | Inward Clerk |
3 | Time for resolution of complaint | Depends on nature of Complaint |
4 | Escalation of complaints | Appropriate Action will be taken |
5 | Time for resolution of complaint after escalation | Depends on nature of Complaint |
6 | Name & Contact details of Grievance Redressal officer | Dr.J.Anunayi Prof and Hod pathology |
Dr.B.Baburao Prof and Hod Community medicine | ||
Dr.Harsha Dy CS RMO | ||